Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
Metrics
Affected Vendors & Products
References
History
No history.
MITRE
Status: PUBLISHED
Assigner: OTRS
Published: 2021-10-18T07:00:13.855031Z
Updated: 2024-09-16T22:51:23.138Z
Reserved: 2021-07-01T00:00:00
Link: CVE-2021-36097
Vulnrichment
No data.
NVD
Status : Modified
Published: 2021-10-18T07:15:07.413
Modified: 2024-11-21T06:13:09.143
Link: CVE-2021-36097
Redhat
No data.