CVE-2021-21435 - Vulnerability Details - OpenCVE

ReportizFlow

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Unchanged

Confidentiality Impact High

Integrity Impact None

Availability Impact None

User Interaction Required

No CVSS v3.0

Access Vector Network

Access Complexity Medium

Authentication None

Confidentiality Impact Partial

Integrity Impact None

Availability Impact None

AV:N/AC:M/Au:N/C:P/I:N/A:N

This CVE is not in the KEV list.

Key SSVC decision points have not yet been added.

Vendors	Products
Otrs	Otrs

Configuration 1 [-]

OR	cpe:2.3:a:otrs:otrs:::::community:::*
	cpe:2.3:a:otrs:otrs::::::::
	cpe:2.3:a:otrs:otrs::::::::

No data.

References

Link	Providers
https://otrs.com/release-notes/otrs-security-advisory-2021-02/

History

No history.

MITRE

Status: PUBLISHED

Assigner: OTRS

Published: 2021-02-08T10:55:19.651769Z

Updated: 2024-09-16T22:35:33.885Z

Reserved: 2020-12-29T00:00:00

Link: CVE-2021-21435

Vulnrichment

No data.

NVD

Status : Modified

Published: 2021-02-08T11:15:14.177

Modified: 2024-11-21T05:48:21.397

Link: CVE-2021-21435

Redhat

No data.

{"containers": {"cna": {"affected": [{"product": "OTRS", "vendor": "OTRS AG", "versions": [{"lessThanOrEqual": "7.0.23", "status": "affected", "version": "7.0.x", "versionType": "custom"}, {"lessThanOrEqual": "8.0.10", "status": "affected", "version": "8.0.x", "versionType": "custom"}]}], "credits": [{"lang": "en", "value": "L\u00e1szl\u00f3 Gyaraki"}], "datePublic": "2021-02-08T00:00:00", "descriptions": [{"lang": "en", "value": "Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions."}], "metrics": [{"cvssV3_1": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 5.7, "baseSeverity": "MEDIUM", "confidentialityImpact": "HIGH", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N", "version": "3.1"}}], "problemTypes": [{"descriptions": [{"cweId": "CWE-200", "description": "CWE-200 Information Exposure", "lang": "en", "type": "CWE"}]}], "providerMetadata": {"dateUpdated": "2021-02-08T10:55:19", "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8", "shortName": "OTRS"}, "references": [{"tags": ["x_refsource_CONFIRM"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-02/"}], "solutions": [{"lang": "en", "value": "Update to OTRS 8.0.11 or OTRS 7.0.24."}], "source": {"advisory": "OSA-2021-02", "defect": ["2020111942002059"], "discovery": "INTERNAL"}, "title": "Information exposure in PDF export", "x_generator": {"engine": "Vulnogram 0.0.9"}, "x_legacyV4Record": {"CVE_data_meta": {"ASSIGNER": "[email protected]", "DATE_PUBLIC": "2021-02-08T00:00:00.000Z", "ID": "CVE-2021-21435", "STATE": "PUBLIC", "TITLE": "Information exposure in PDF export"}, "affects": {"vendor": {"vendor_data": [{"product": {"product_data": [{"product_name": "OTRS", "version": {"version_data": [{"version_affected": "<=", "version_name": "7.0.x", "version_value": "7.0.23"}, {"version_affected": "<=", "version_name": "8.0.x", "version_value": "8.0.10"}]}}]}, "vendor_name": "OTRS AG"}]}}, "credit": [{"lang": "eng", "value": "L\u00e1szl\u00f3 Gyaraki"}], "data_format": "MITRE", "data_type": "CVE", "data_version": "4.0", "description": {"description_data": [{"lang": "eng", "value": "Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions."}]}, "generator": {"engine": "Vulnogram 0.0.9"}, "impact": {"cvss": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 5.7, "baseSeverity": "MEDIUM", "confidentialityImpact": "HIGH", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N", "version": "3.1"}}, "problemtype": {"problemtype_data": [{"description": [{"lang": "eng", "value": "CWE-200 Information Exposure"}]}]}, "references": {"reference_data": [{"name": "https://otrs.com/release-notes/otrs-security-advisory-2021-02/", "refsource": "CONFIRM", "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-02/"}]}, "solution": [{"lang": "en", "value": "Update to OTRS 8.0.11 or OTRS 7.0.24."}], "source": {"advisory": "OSA-2021-02", "defect": ["2020111942002059"], "discovery": "INTERNAL"}}}, "adp": [{"providerMetadata": {"orgId": "af854a3a-2127-422b-91ae-364da2661108", "shortName": "CVE", "dateUpdated": "2024-08-03T18:16:22.383Z"}, "title": "CVE Program Container", "references": [{"tags": ["x_refsource_CONFIRM", "x_transferred"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-02/"}]}]}, "cveMetadata": {"assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8", "assignerShortName": "OTRS", "cveId": "CVE-2021-21435", "datePublished": "2021-02-08T10:55:19.651769Z", "dateReserved": "2020-12-29T00:00:00", "dateUpdated": "2024-09-16T22:35:33.885Z", "state": "PUBLISHED"}, "dataType": "CVE_RECORD", "dataVersion": "5.1"}

{"configurations": [{"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*", "matchCriteriaId": "EF384B2C-4D2C-48F9-B87F-5C908913624A", "versionEndIncluding": "6.0.30", "versionStartIncluding": "6.0.0", "vulnerable": true}, {"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "2D9EF42E-697F-43B8-81B0-81A667782728", "versionEndIncluding": "7.0.23", "versionStartIncluding": "7.0.0", "vulnerable": true}, {"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "1457040A-8ECF-4A96-9D65-97FFB4DD9F63", "versionEndIncluding": "8.0.10", "versionStartIncluding": "8.0.0", "vulnerable": true}], "negate": false, "operator": "OR"}]}], "descriptions": [{"lang": "en", "value": "Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions."}, {"lang": "es", "value": "Los campos del Article Bcc y la informaci\u00f3n personal del agente son mostradas cuando el cliente imprime el ticket (PDF) por medio de una interfaz externa. Este problema afecta a: OTRS AG OTRS versiones 7.0.x versi\u00f3n 7.0.23 y versiones anteriores; versiones 8.0.x versi\u00f3n 8.0.10 y versiones anteriores"}], "id": "CVE-2021-21435", "lastModified": "2024-11-21T05:48:21.397", "metrics": {"cvssMetricV2": [{"acInsufInfo": false, "baseSeverity": "MEDIUM", "cvssData": {"accessComplexity": "MEDIUM", "accessVector": "NETWORK", "authentication": "NONE", "availabilityImpact": "NONE", "baseScore": 4.3, "confidentialityImpact": "PARTIAL", "integrityImpact": "NONE", "vectorString": "AV:N/AC:M/Au:N/C:P/I:N/A:N", "version": "2.0"}, "exploitabilityScore": 8.6, "impactScore": 2.9, "obtainAllPrivilege": false, "obtainOtherPrivilege": false, "obtainUserPrivilege": false, "source": "[email protected]", "type": "Primary", "userInteractionRequired": true}], "cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 5.7, "baseSeverity": "MEDIUM", "confidentialityImpact": "HIGH", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N", "version": "3.1"}, "exploitabilityScore": 2.1, "impactScore": 3.6, "source": "[email protected]", "type": "Secondary"}, {"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 6.5, "baseSeverity": "MEDIUM", "confidentialityImpact": "HIGH", "integrityImpact": "NONE", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N", "version": "3.1"}, "exploitabilityScore": 2.8, "impactScore": 3.6, "source": "[email protected]", "type": "Primary"}]}, "published": "2021-02-08T11:15:14.177", "references": [{"source": "[email protected]", "tags": ["Vendor Advisory"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-02/"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Vendor Advisory"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-02/"}], "sourceIdentifier": "[email protected]", "vulnStatus": "Modified", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-200"}], "source": "[email protected]", "type": "Secondary"}, {"description": [{"lang": "en", "value": "CWE-200"}], "source": "[email protected]", "type": "Primary"}]}